Frequently Asked
Questions

We offer a comprehensive range of travel services including tailor-made tours, group tours and excursions, private transfers, MICE (Meetings, Incentives, Conferences, Events) services, wellness retreats, and adventure tours. Every itinerary is customisable to your preferences.

We recommend booking at least 4–6 weeks in advance for standard tours and 2–3 months for peak season (December–March). Last-minute bookings are possible subject to availability.

Yes, we offer comprehensive travel insurance packages covering medical emergencies, trip cancellations, and luggage protection. We strongly recommend all travellers purchase insurance for peace of mind.

Free cancellation is available up to 24 hours on all transport services. For tour packages, cancellation terms vary: full refund up to 30 days before departure, 50% refund 15–30 days before, and no refund within 14 days of departure.

We accept Visa, Mastercard, American Express, and bank transfers. Payments can be made in USD, EUR, GBP, or LKR. A 30% deposit secures your booking, with the balance due 14 days before travel.

Yes, modifications are possible subject to availability. Changes requested more than 14 days before travel are usually accommodated at no extra charge. Last-minute changes may incur additional costs.

Most nationalities require an Electronic Travel Authorisation (ETA) which can be obtained online. We provide full visa assistance and guidance for all our guests.

Sri Lanka is a year-round destination! The west and south coasts are best from November to April, while the east coast shines from May to September. The Cultural Triangle and Hill Country are pleasant throughout the year.

Yes, Sri Lanka is widely regarded as one of the safest destinations in South Asia. Our team provides 24/7 on-ground support, and all our chauffeur-guides are trained in guest safety and first aid.

Our chauffeur-guides are fluent in English and Sinhala. We also have guides who speak French, German, Italian, Spanish, Japanese, and Mandarin upon request.

We have a fleet of 200+ vehicles including luxury sedans, SUVs, mini vans, and coaches. All are air-conditioned, well-maintained, and driven by professional chauffeur-guides.

Absolutely. When booking, you can specify your preferred vehicle category. We also offer vehicle upgrades and special requests for weddings, corporate events, and VIP transfers.